Hospitality Facilities Management for Hotels, Resorts and Leisure Properties Training Course

Module 1: Fundamentals of Hospitality Facilities Management

• Definition and scope of Hospitality Facilities Management
• Role of facilities management in hospitality properties
• Facilities requirements for hotels and resorts
• Strategic and operational facilities management
• Responsibilities of hospitality facilities managers
• Relationship between facilities and guest services
• Key challenges in hospitality facilities operations

Module 2: Hotel and Resort Facilities Operations

• Principles of hospitality facilities operations
• Operational requirements of hotels and resorts
• Front-of-house and back-of-house facilities
• Guest room facilities
• Public areas and common spaces
• Restaurants, kitchens, and food service areas
• Conference and event facilities
• Recreational and leisure areas
• Coordinating facilities operations with guest requirements

Module 3: Hospitality Maintenance Management

• Hospitality maintenance principles
• Preventive and corrective maintenance
• Planned preventive maintenance programmes
• Maintenance scheduling and prioritisation
• Guest room maintenance
• Electrical and mechanical systems maintenance
• HVAC and plumbing maintenance
• Building fabric maintenance
• Maintenance work orders and documentation
• Emergency and reactive maintenance

Module 4: Hospitality Asset and Lifecycle Management

• Hospitality asset management principles
• Asset registers and classification
• Critical property asset identification
• Asset condition assessment
• Lifecycle cost analysis
• Asset replacement and renewal planning
• Capital expenditure planning
• Risk-based asset management
• Long-term property investment planning

Module 5: Guest Services and Facility Quality

• Relationship between guest services and facilities management
• Guest expectations and facility performance
• Room comfort and environmental conditions
• Public area standards
• Cleanliness and facility presentation
• Accessibility and inclusive facilities
• Guest complaints related to facilities
• Service quality monitoring
• Improving the overall guest experience

Module 6: Building Systems and Hospitality Engineering

• Hospitality engineering fundamentals
• Electrical systems
• HVAC and climate control
• Plumbing and water systems
• Fire protection systems
• Building automation and control systems
• Elevators and vertical transportation
• Kitchen and laundry equipment
• Critical building systems reliability

Module 7: Health, Safety and Risk Management

• Hospitality facilities risk management
• Identifying operational and technical hazards
• Workplace health and safety
• Fire safety and emergency procedures
• Pool and recreational facility safety
• Food service facility risks
• Contractor safety management
• Incident reporting and investigation
• Risk assessment and mitigation

Module 8: Energy, Sustainability and Environmental Management

• Energy management in hotels and resorts
• Energy-efficient building systems
• Water conservation strategies
• Sustainable hospitality operations
• Waste management
• Environmental performance monitoring
• Carbon reduction initiatives
• Green building practices
• Resource efficiency and cost control

Module 9: Housekeeping, Cleaning and Support Facilities

• Integration of housekeeping and facilities management
• Cleaning service standards
• Public area maintenance
• Laundry facilities
• Waste collection and disposal
• Grounds and landscaping
• Pest control coordination
• Hygiene and environmental standards
• Managing outsourced support services

Module 10: Contractor and Service Provider Management

• Hospitality contractor management
• Selecting facilities service providers
• Service-level agreements
• Contract performance monitoring
• Preventive maintenance contracts
• Outsourced engineering services
• Vendor performance evaluation
• Quality assurance and compliance
• Cost and service optimisation

Module 11: Digital Technologies in Hospitality Facilities Management

• Computerised maintenance management systems
• Building management systems
• Digital asset registers
• Smart hotel technologies
• IoT-enabled facility monitoring
• Predictive maintenance
• Digital work orders
• Facility performance dashboards
• Data-driven hospitality operations

Module 12: Performance Management and Operational Excellence

• Hospitality facilities management KPIs
• Measuring facility performance
• Maintenance performance indicators
• Energy and resource performance
• Guest satisfaction indicators
• Contractor performance measurement
• Facility audits and inspections
• Operational cost analysis
• Continuous improvement methodologies
• Developing an integrated Hospitality Facilities Management framework